Epic Configuration Analyst

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver tier-2 support for application incidents reported via the help desk.

• Analyze and address application incidents, maintenance items, enhancement requests, upgrades, updates, and projects.

• Collaborate with team members and across departments.

• Develop and maintain requirements, specifications, and test cases for new or enhanced application functionalities.

• Create, review, and update test scripts to align with workflow solutions.

• Modify Epic records, tables, and master files to facilitate application design and changes.

• Implement changes following documented, policy-compliant procedures.

• Participate in team and cross-team meetings, and maintain records of those meetings.

• Support the assigned Epic application, its integrations, and related Epic applications.

• Work independently while anticipating and completing additional tasks within the scheduled timeframe.

• Recommend, review, and test changes, enhancements, and new releases.

• Assist the training team by conveying new functionalities and system changes.

• Develop new workflows in partnership with subject matter experts.

• Create solutions aimed at enhancing end-user productivity and effectiveness.

• Mentor and instruct analysts and other mentors.

• Troubleshoot issues beyond the primary application.

• Foster knowledge transfer and mentorship opportunities.

• Prepare and deliver presentations to large cross-functional groups.

• Analyze new-release functionalities and assess their impacts.

• Ensure adherence to quality assurance, change management, and testing processes.

• Facilitate meetings, drive next steps, and provide notes and follow-up actions.

• Lead functional initiatives and advocate for effective change management.

• Identify and implement process improvements across teams and areas.

• Proactively suggest solutions to operational challenges.

• Build and sustain relationships with other Epic customers.

• Assist in developing strategies for assigned areas.

• Collaborate with leadership to evaluate project scope and timelines.

⛳️ Requirements

• Bachelor’s degree plus 3 years of IT or business experience.

• 6 years of additional experience may be considered in lieu of a degree.

• 3 years of Epic-specific experience required.

• Epic certification in the supported application is necessary.

• Additional proficiency, certification, or badges in a related application area are preferred.

• Mid-level skills in Microsoft Office are essential.

• Exceptional written, oral, instructional, presentation, and interpersonal skills are required.

• Strong customer service orientation and skills are crucial.

• Ability to analyze highly complex systems and workflows effectively.

• Skills in planning, organizing, coordinating, and managing major projects, programs, or departmental functions are necessary.

• Capability to establish tasks and activities connected to intended outcomes and timelines.

• Ability to collaborate and build consensus among stakeholders is important.

• Understanding and adherence to operational standards, policies, and procedures are required.

• Ability to identify risks and issues effectively.

• Proficient in analyzing data, drawing conclusions, interpreting results, and developing solutions for new and unfamiliar challenges.

• Knowledge of current issues and trends in healthcare and clinical/revenue operations within a healthcare system is expected.

• Availability for 24/7 on-call coverage as required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Group term life insurance.

• Optional voluntary benefits.

• Employee Wellness rewards program.

• Gift cards for participation in wellness activities.

• Wellness challenges.

• Wellness webinars.

• Preventive screening opportunities.

• Remote work arrangement.