Enterprise Systems Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and sustain Prescient's primary enterprise platforms, which include Salesforce, CMap, BambooHR, Sage Intacct, Concur, and Boomi integration flows.

• Administer user access, permissions, configuration adjustments, and system health monitoring.

• Ensure documentation is up-to-date, covering system configurations, integrations, business rules, and standard operating procedures.

• Serve as the initial escalation point for system-related inquiries and issues.

• Organize enterprise systems program workstreams, including planning, action logs, milestones, risks, and blockers.

• Create status updates, program materials, and briefing notes for steering committees and senior stakeholders.

• Assist with system implementations, configuration changes, and releases, guiding the process from requirements through testing, training, and go-live.

• Coordinate User Acceptance Testing (UAT), including test scenarios, environments, data, sessions, and defect resolution.

• Develop and maintain reports, dashboards, and data extracts.

• Examine data and process challenges, identify root causes, and implement long-term solutions.

• Oversee improvement backlogs and deliver system and process enhancements from start to finish.

• Design alternatives aimed at minimizing friction, duplication, manual efforts, and rework.

• Manage change management, training, user guides, and process documentation.

• Establish a network of system champions to facilitate adoption.

• Investigate and test AI and automation capabilities within the systems landscape.

• Engage with stakeholders, translating business needs into functional specifications and managing prioritization transparently.

• Oversee software vendors and implementation partners, addressing support cases, service levels, vendor evaluations, licenses, and renewals.

• Assume operational responsibility for the enterprise systems function in the Director's absence, with support from the CTO for escalation.

• Make daily operational decisions and represent the function to internal stakeholders.

⛳️ Requirements

• At least 5 years of experience in a systems administration, business systems, or operations coordination role.

• Practical experience with at least one major enterprise platform, such as Salesforce, CMap or Kantata, BambooHR or Workday, or Sage Intacct or NetSuite.

• Strong organizational skills with the ability to manage multiple priorities, track tasks across complex workstreams, and meet deadlines.

• Proactive and action-oriented mindset.

• Excellent communication skills, capable of explaining system or process topics in straightforward language.

• Comfortable in a fast-paced, dynamic environment where priorities may change, requiring pragmatic decision-making.

• High attention to detail, especially when handling data, configurations, or program documentation.

• Experience in supporting a system implementation, migration, or integration project is preferred.

• Familiarity with integration platforms or middleware such as Boomi, MuleSoft, or Workato is a plus.

• Experience with reporting and dashboard tools such as Power BI or Salesforce reports is advantageous.

• Knowledge of the pharmaceutical services, life sciences, or professional services industry is desirable.

• Relevant qualifications or platform certifications, such as Salesforce Administrator or ITIL Foundation, are beneficial but not mandatory.

🏝️ Benefits

• Competitive salary and benefits package.

• Genuine responsibility from day one.

• Rapid exposure to a wide range of enterprise technology across CRM, PSA, finance, HR, and integration platforms.

• Clear development path with increasing responsibilities in operational leadership.

• Collaborative team environment with direct access to senior leadership, including the CTO and Director of Enterprise Systems.