Enterprise Systems Enablement Lead

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Lead the enablement of business-side systems for the upcoming Enterprise technology landscape.

• Ensure that customer and sales needs, risks, dependencies, decisions, and operational readiness are visible, prioritized, and effectively managed.

• Represent the strategic and enterprise customer requirements in program governance forums, steering committees, and delivery teams.

• Influence decision-making and ensure that business needs are reflected in technological solutions.

• Own and prioritize the backlog of Enterprise systems.

• Determine what to invest in, enhance, transition to the future environment, or retire, while balancing customer impact, business value, risk, effort, capacity, dependencies, and strategic alignment.

• Oversee the performance and governance of the current Enterprise Salesforce environment.

• Maintain reliability, security, resilience, and data integrity through controlled enhancements.

• Lead and develop a team of four Salesforce specialists by providing direction, coaching, workload prioritization, and accountability.

• Guide systems enablement initiatives from concept and business case through requirements, solution options, development coordination, testing, implementation, and operational readiness.

• Manage cross-system and process impacts across Salesforce and related quoting, pricing, billing, ordering, and service-setup platforms.

• Manage integrations, data flows, and operational dependencies.

• Advocate for simplification, automation, and continuous improvement.

• Evaluate emerging technologies and transform practical opportunities into sustainable enhancements for customers and sales teams.

⛳️ Requirements

• Extensive experience in Salesforce, CRM, enterprise systems transformation, technology enablement, customer operations, sales operations, or similarly intricate B2B environments.

• Strong credibility and operational knowledge of Salesforce, with the technical expertise to understand solutions, challenge recommendations, and evaluate the consequences of key decisions.

• Experience in managing complex technology changes from conception to delivery, encompassing requirements, risks, dependencies, testing, readiness, and operational implications.

• Proven experience in people leadership across functional and technical areas, including prioritizing tasks, coaching individuals, and managing workload and capacity.

• Strong systems thinking abilities, including understanding integrations, downstream impacts, data flows, process design, and the broader technology ecosystem surrounding Salesforce.

• Sound judgment and confidence to make challenging prioritization decisions, including when to fix, build, migrate, defer, or cease work.

• Ability to translate technical complexities into clear options, risks, trade-offs, and recommendations for senior business and technology stakeholders.

• Experience in a complex Enterprise or B2B sales environment would be advantageous.

• Relevant Salesforce certifications or equivalent hands-on experience would be beneficial.

🏝️ Benefits

• Access to One NZ’s AI School.

• Access to leading learning platforms.

• Career pathways that evolve alongside your growth.

• Flexible work-from-home options for most positions.

• Flexible working hours.

• Fully subsidized Southern Cross health insurance for you and your family.

• Lifestyle leave, with the opportunity to purchase an additional week or two of annual leave.

• Discounts on One New Zealand products, services, and more.

• Rainbow Tick-certified inclusive workplace.