Enterprise Solutions Engineer, EMEA Channel

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the entire pre-sales technical experience for Enterprise Partners, Channel, MSPs, and Customers.

• Conduct product demonstrations, architectural design, and crucial customer engagements to enhance deal success.

• Represent NinjaOne at enterprise-focused industry events, conferences, and customer forums.

• Assist in the technical content review and alignment for RFPs and RFIs.

• Collaborate with Training and Customer Success teams to expedite time-to-value and ensure long-term adoption.

• Act as a strategic connector between Sales and Product by relaying feedback, pinpointing feature gaps, and influencing the direction of the roadmap.

• Develop and maintain reusable technical assets, including lab environments, demonstration flows, battlecards, and scripts.

• Work alongside Account Executives and Sales Leadership to promote growth and align technical value with business objectives.

• Help define the Enterprise SE function as a founding team member through the development of playbooks, processes, and cross-functional alignment.

• Travel approximately 50% of the time for strategic customer meetings, industry events, and team collaborations.

⛳️ Requirements

• Proficient in Windows environments, including registry, services, and performance troubleshooting.

• Familiarity with Linux/macOS systems and basic command-line troubleshooting skills.

• Strong grasp of networking concepts, such as DNS, VPNs, firewalls, and endpoint protections.

• Hands-on experience with ITSM platforms and endpoint lifecycle management.

• Scripting experience in PowerShell, Bash, and/or VBScript is preferred.

• Comfortable navigating intricate IT ecosystems and integrating with existing infrastructure.

• Experience with Salesforce, Jira, Highspot, or similar systems is required.

• 5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.

• In-depth knowledge of enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.

• A technical background in roles such as TAM, Support, or Systems Engineer.

• Excellent communication skills and an executive presence.

• Ability to customize messaging for administrators, architects, and senior business stakeholders.

• Understanding of how IT teams assess, implement, and scale solutions.

• Knowledge of legacy platform limitations and their unified, modern alternatives.

• High emotional intelligence, technical credibility, and a customer-first mindset.

• Capable of thriving in ambiguity and scaling people, processes, and tools.

• Bachelor's degree preferred but not mandatory.

• Technical certifications such as CISSP, Security+, or cloud architecture are advantageous.

• Fluent in English is required.

• Additional fluency in German or French is a plus.

• Not eligible for Visa sponsorship.

🏝️ Benefits

• Flexible working hours with remote office options.

• AXA Private Medical Insurance (PMI).

• Discounted gym membership.

• Employee Assistance Programme (EAP).

• Second Opinion Service.

• Working Body Service.

• Canada Life Benefit.

• Group Income Protection.

• WeCare virtual services.

• Lifeworks App with discounts and cashback.

• Opportunities for professional and personal development.

• Access to a renowned training platform.

• Competitive compensation.

• Collaboration with a curious, kind, international, and intercultural workforce.