Enterprise Solutions Engineer

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Take charge of the comprehensive pre-sales technical experience for enterprise clients, encompassing discovery, product demonstrations, architecture design, and proof-of-concept phases.

• Collaborate with Account Executives and Sales Leadership to drive growth and align technical benefits with business objectives.

• Partner with onboarding and Customer Success teams to expedite time-to-value and ensure long-term adoption success.

• Assist in the review and alignment of technical content within RFPs and RFIs, without managing the entire proposal process.

• Act as a strategic link between Sales and Product by providing feedback, identifying feature gaps, and influencing the direction of the roadmap.

• Develop and maintain reusable technical resources, such as lab environments, demo flows, battlecards, and scripts.

• Represent NinjaOne at enterprise-focused industry events, conferences, and customer forums.

• Help define the Enterprise Solutions Engineer role as a foundational team member by contributing to playbooks, processes, and cross-functional alignment.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Must reside in Virginia or Florida.

• Willingness to travel approximately 30%, including for strategic customer meetings, industry events, and team collaborations.

• Proficient in Windows environments, with skills in registry, services, and performance troubleshooting.

• Familiarity with Linux/macOS systems and basic command-line troubleshooting.

• Strong knowledge of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.

• Hands-on experience with ITSM platforms and endpoint lifecycle management.

• Scripting experience in PowerShell, JavaScript, and/or VBScript is highly preferred.

• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.

• Required experience with Salesforce, Jira, Highspot, or similar systems.

• 10+ years of experience in pre-sales engineering, solutions architecture, or technical consulting roles supporting enterprise B2B SaaS customers.

• Technical background such as TAM, support, or systems engineering, with practical insights into large-scale IT operations.

• Excellent communication skills and executive presence, with the ability to tailor messaging for admins, architects, and senior business stakeholders.

• In-depth knowledge of enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.

• Understanding of how IT teams evaluate, implement, and scale solutions, including the limitations of legacy platforms and modern unified alternatives.

• Possess high emotional intelligence, technical credibility, and a customer-first mindset.

• Ability to thrive in ambiguity and adopt a builder’s mentality to scale people, processes, and tools.

• Bachelor's degree preferred but not mandatory.

• Technical certifications such as CISSP, Security+, or cloud architecture are advantageous.

• Not eligible for Visa sponsorship.

🏝️ Benefits

• Full-time position that allows for hybrid remote work.

• Medical, dental, and vision insurance.

• 401(k) plan.

• Unlimited paid time off (PTO).

• Opportunities for growth and advancement.