Enterprise Software Account Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Act as the primary contact for designated corporate and strategic accounts on a daily basis.

• Serve as a trusted advisor and influence decision-making to develop, enhance, and expand assigned Corporate Accounts.

• Forge strategic partnerships with C-suite executives and decision-makers in software and systems.

• Design business programs that align with IDEXX's and customers' economic objectives.

• Collaborate with Enterprise Software leadership and teams across product, implementation, marketing, and support.

• Work in tandem with the Associate Director on joint strategies and conduct regular business reviews.

• Manage customer expectations while tracking performance against their goals.

• Recognize business and economic challenges faced by practices, and propose, drive, and implement effective solutions.

• Address customer escalations related to critical corporate account issues.

• Oversee business, sales, and technical support for Corporate Account initiatives and programs.

• Organize and manage large-scale rollouts, which include product installations, training sessions, technical reviews, and other deliverables, with field travel as necessary.

• Identify and schedule project and program deliverables, milestones, and essential tasks.

• Manage communication and administration of price increases, contract stipulations, and incentive rebate payments.

• Lead projects and implementation efforts in collaboration with corporate customer representatives.

• Oversee cross-functional tasks and timelines to ensure alignment with time, cost, quality, and customer expectations.

⛳️ Requirements

• Ideally 5-7 years of experience in strategic, enterprise, or key account management sales.

• Preferred experience in software or SaaS sales.

• Proven history of establishing and nurturing strategic customer relationships, loyalty, business plans, and programs.

• Strong business insight with a comprehensive understanding of the industry.

• Excellent written and verbal communication and presentation skills.

• Ability to convey information in a manner that fosters rapport, persuades, and promotes understanding.

• Experienced in presenting to and engaging with C-suite executives.

• Background in mentoring and coaching both customers and colleagues.

• Demonstrated ability in persuasion and negotiation.

• Capable of problem-solving and taking responsibility for results.

• Ability to work autonomously and manage personal priorities effectively.

• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Attractive quarterly commission structure.

• Health, Dental, and Vision coverage starting on day one.

• Financial assistance.

• Pet insurance.

• Resources for mental health support.

• Paid days off for volunteering.

• Employee stock program.

• Matching contributions for foundation donations.

• Competitive salary, incentives, and comprehensive benefits.