Enterprise Services Manager

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Lead, mentor, and cultivate the Enterprise Services engineering team through Engineering Supervisors.

• Take ownership of the reliability, security, capacity, and lifecycle management of endpoint, VDI/DaaS, and Microsoft 365 platforms.

• Establish and enforce technical standards, architectural direction, and operational procedures in accordance with ITIL v4 and security mandates.

• Act as a senior escalation point, providing Level 3 leadership for intricate, high-impact incidents and challenges.

• Supervise the design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions.

• Advocate for automation and standardization utilizing Intune, ManageEngine, Active Directory/Group Policy, and PowerShell.

• Plan and oversee projects, upgrades, and migrations, including aspects such as scope, risk, testing, rollback, and production validation.

• Develop and maintain technical roadmaps.

• Manage vendor relationships, licensing, and renewal processes.

• Define and report on metrics related to platform performance, stability, security, and areas for improvement.

• Collaborate with Service Desk, Field Services, Reliability Operations, Identity, and Security teams.

⛳️ Requirements

• Demonstrated experience in leading technical engineering teams within an enterprise or managed services setting, including responsibilities for hiring, coaching, and performance management.

• Extensive technical knowledge across endpoint management, Intune, Autopilot, ManageEngine or similar tools, remote support, Active Directory, Group Policy, virtual desktop/DaaS, and Microsoft 365.

• Familiarity with healthcare identity, security, and compliance frameworks, such as HIPAA and SOC 2.

• Proven capability to establish technical standards, manage changes, and lead projects, upgrades, and migrations.

• Strong experience in vendor management, licensing, and cost management.

• Proficient in automation and scripting, particularly with PowerShell.

• In-depth understanding of ITIL v4-aligned practices, including Incident, Problem, Change, and Knowledge Management, along with Level 3 technical escalation.

• Exceptional communication, documentation, and stakeholder management abilities.

• A bachelor's degree in information technology, computer science, or a related discipline is preferred, or equivalent industry experience.

• Several years of experience in infrastructure or engineering roles, including time spent in a leadership capacity.

• Relevant certifications or training are preferred, such as Microsoft, Citrix/Omnissa, endpoint/virtualization, or ITIL v4 credentials.

• Primarily sedentary remote work with occasional standing, walking, and lifting up to 25 lbs. as required.

• Willingness to travel occasionally to offices, customer sites, leadership meetings, or organizational planning sessions, generally up to 15%.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for professional development and mentoring.

• Occasional travel typically up to 15%.