Enterprise Service Reliability Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Define, implement, and oversee the enterprise monitoring and observability strategy.

• Manage monitoring tools, dashboards, agents, log pipelines, and alert configurations across all environments.

• Establish alert thresholds, escalation criteria, and performance indicators to detect issues proactively.

• Ensure that monitoring coverage meets uptime, performance, and security requirements.

• Collaborate with Tier 2 and Tier 3 engineering teams on system health evaluations, log analytics, and incident triage.

• Correlate events from application, infrastructure, network, and security monitoring tools.

• Provide actionable insights into system reliability, capacity challenges, performance bottlenecks, and incident trends.

• Support the measurement, reporting, and compliance tracking of SLAs and KPIs.

• Maintain monitoring documentation, dashboards, service health definitions, and alerting standards.

• Partner with cloud, infrastructure, and cybersecurity teams to address mission and compliance needs.

• Recommend enhancements to monitoring architectures, event correlation, and automation capabilities.

• Engage in incident response activities, root cause analysis sessions, and readiness reviews.

• Drive continuous improvement initiatives across reliability engineering and service monitoring.

⛳️ Requirements

• Must possess an active Secret clearance, supported by a Tier 3 background investigation.

• Bachelor’s degree in Information Technology, Cybersecurity, Systems Engineering, or a related technical discipline.

• At least 10 years of experience in service reliability, monitoring engineering, IT operations, or systems engineering.

• Proven experience in designing or managing enterprise monitoring systems and dashboards.

• Proficient in defining SLAs, KPIs, and operational performance metrics.

• Experience working collaboratively with Tier 2 and Tier 3 teams for incident management and problem resolution.

• Familiarity with log analysis, event correlation, and observability platforms.

• Strong knowledge of monitoring and observability tools, including metrics, logs, and traces.

• Understanding of uptime, performance, and reliability engineering best practices.

• Familiar with ITIL v4 processes for incident, problem, and change management.

• Knowledge of alerting strategies, threshold design, and escalation workflows.

• Understanding of DoD or federal IT operational environments.

• ITIL v4 Foundation certification is required.

• CompTIA Security+ certification is required.

• Preferred experience with cloud-native monitoring services and monitoring distributed systems.

• Preferred experience with APM tools, SIEM integrations, or event correlation engines.

• Preferred familiarity with automation scripting or analytics to enhance monitoring.

• Strong analytical skills for interpreting data related to system health and service reliability.

• Excellent communication and reporting skills for both executive and technical audiences.

• Ability to lead cross-functional coordination during performance events and incidents.

• Exceptional attention to detail with solid documentation practices.

• Capability to drive continuous improvement across monitoring, reliability, and availability functions.

🏝️ Benefits

• Regular full-time employment.

• Fully remote work arrangement.