Enterprise Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of enterprise clients, serving as their primary contact, and fostering relationships with sponsors, champions, and enrolled executives and families.

• Take ownership of retention and adoption metrics for the business portfolio, which includes NRR, logo retention, enrollment, onboarding, and utilization.

• Collaborate with Sales to ensure a seamless onboarding experience for new clients and facilitate quick enrollment for members.

• Monitor account health and adoption, proactively intervening when accounts exhibit signs of risk.

• Cultivate relationships with multiple contacts within each client organization to sustain engagement.

• Analyze utilization and account data to identify trends, assess impact, and develop narratives for each review.

• Leverage AI tools and workflows to automate routine tasks, analyze account data, and create client-ready content, ranging from business reviews to executive reports.

• Organize training sessions and collaborate with internal teams to promptly address client issues.

• Identify opportunities to broaden program coverage and collaborate with Sales to pursue these avenues.

• Maintain up-to-date account records and contribute to portfolio health assessments and forecasting.

⛳️ Requirements

• Bachelor's degree in a relevant discipline; an advanced degree is advantageous.

• A minimum of 2 years of experience in a customer success or account management capacity, preferably with a focus on enterprise clients.

• Knowledge of cybersecurity and privacy concepts, along with a desire to learn further.

• Strong, clear communication skills, including the ability to present to senior stakeholders in Fortune 500 companies.

• Proficient in gathering and interpreting data/information to enhance client success.

• Familiarity with AI tools and a keen interest in utilizing them to enhance productivity, from content creation to data analysis.

• Self-motivated to achieve excellent results and capable of working with a degree of independence.

• Excellent organizational and time management abilities.

• Willingness to travel to meet clients when necessary.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.

• Health Savings Account with company contributions for eligible medical plans.

• Flexible Vacation Plan.

• 10 Paid Company Holidays.

• 100% employer-paid Life, AD&D, and Short- and Long-Term Disability Insurance.

• 401k with Traditional and Roth options, including employer matching.

• Company Equity.

• Paid Parental and Pregnancy Recovery Leave.

• Company and team off-sites, along with virtual events throughout the year.

• Home office stipend.