Enterprise Program Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Guarantee a uniform experience for enterprise clients as FORTÉ provides its range of services both directly and through reputable partnerships, including the Global Presence Alliance.

• Maintain consistency in communications and ensure compliance with customer and FORTÉ standards.

• Ensure that billing, documentation, tracking, and other correspondence are accurately delivered to customers, punctually and in mutually agreed-upon formats.

• Collaborate with the enterprise sales representative as the primary point of contact for customers.

• Oversee the gathering of KPIs and other vital customer data during Quarterly Business Reviews and other customer interactions.

⛳️ Requirements

• Prior experience in project management related to AV, Digital Signage, Unified Communications, or Building Technology projects.

• Program Management experience is preferred.

• Proven experience in leading a team.

• Capability to interpret engineering schematics and effectively communicate design intentions to customers and team members.

• PMP Certification is preferred.

• Industry certifications are advantageous: CTS AVIXA, ITIL.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on collaboration.