Enterprise Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the strategic direction of BD and the deployment of solutions and service teams.

• Supervise multiple concurrent BD implementation and service project teams for strategic and complex clients.

• Ensure oversight of critical issue resolution for implemented MMS solutions.

• Serve as the primary contact for strategic and critical challenges.

• Lead both internal and customer program leadership and operational meetings.

• Facilitate Customer Value Reviews and provide updates on program progress.

• Evaluate work efforts and resource needs across various projects.

• Take ownership of customer issue resolution in collaboration with BD Subject Matter Experts (SMEs) and key stakeholders.

• Coordinate and implement BD and customer Field Action communications.

• Enhance communication and escalation processes with BD and customer stakeholders.

• Develop and implement mitigation strategies for program risks and issues.

• Generate and report program performance metrics to leadership and stakeholders.

• Build and nurture relationships with BD and customer stakeholders as a trusted advisor.

• Collaborate with sales on opportunity development.

• Enhance customer satisfaction as measured by OSAT and NPS.

• Maintain up-to-date knowledge of industry trends and product offerings.

• Work with Product Platform and Implementation Readiness teams on prioritizing customer enhancements.

• Provide deployment and upgrade roadmaps.

• Facilitate ease of doing business for customers.

⛳️ Requirements

• A Bachelor's degree is required, or equivalent professional experience.

• An MBA is preferred.

• PMP certification is preferred.

• A minimum of 5 years of experience in healthcare, software, and/or device implementation or deployment.

• Exceptional organizational skills with the ability to lead and adapt to changing circumstances.

• Strong written and verbal communication, negotiation, and interpersonal skills.

• Proficient analytical and problem-solving abilities.

• Capacity to manage multiple clients while remaining detail-oriented and effectively prioritizing tasks.

• Familiarity with CRM/Business System software and other relevant tools.

• A valid driver's license and adherence to BD's auto safety standards.

• Upon hiring, proof of and maintenance of current immunizations, including Hepatitis B, current-year Influenza, MMR, Varicella, annual TB/PPD, and Tetanus/Diphtheria/Pertussis is required.

• Employment is contingent upon adequate proof of being or becoming fully vaccinated against COVID-19.

• Candidates must reside near a major airport anywhere in the U.S.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Workplace accommodations considered in accordance with applicable law.