Enterprise Product Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full ownership of the enterprise product from start to finish, encompassing essential platform functionalities and customized client projects.

• Enhance Lyrebird's services for hospitals, healthcare providers, and multi-site entities.

• Create enterprise features such as organizational hierarchy, single sign-on (SSO) and provisioning, administrative tools, template governance, auditing, and usage analytics.

• Define and articulate the enterprise roadmap while managing customer expectations effectively.

• Develop and manage a documented prioritization framework for both standard and customized initiatives.

• Aggregate enterprise requests into well-defined priorities accompanied by justifications.

• Transform specific customer requests into feasible solutions while identifying broader core product requirements.

• Establish a feedback mechanism with senior customer representatives to capture their insights.

• Leverage usage and adoption metrics to inform roadmap decisions.

• Collaborate with the UK team to ensure insights are beneficial across all markets.

• Implement customer-specific integrations and workflows for large healthcare organizations.

• Coordinate with engineering teams that are not directly under your supervision.

⛳️ Requirements

• Proven experience managing a B2B or enterprise product throughout its lifecycle.

• Background in delivering products for large, complex organizations that involve governance, stakeholders, and procurement processes.

• Demonstrated ability to manage custom client projects while safeguarding the roadmap.

• Experience in prioritizing initiatives using documented, justifiable criteria.

• Capability to articulate the trade-offs involved in product decisions clearly.

• Credibility in presenting and advocating for roadmaps to senior enterprise clients, executives, or IT leaders.

• Technical proficiency in architecture, integration, and feasibility assessments.

• Ability to manage interdependencies with teams that have their own project timelines.

• Nice to have: experience in health technology, clinical software, or another regulated sector.

• Nice to have: familiarity with Electronic Medical Records (EMRs) and the structures of the Australian healthcare system, including Local Health Districts (LHDs), Health Services (HHSs), and private hospital networks.

• Nice to have: hands-on experience with enterprise platform functionalities such as SSO, provisioning, permissions, and auditing.

• Nice to have: integration experience with HL7, FHIR, and identity management systems.

• Nice to have: knowledge of hospital security, privacy, and information governance review processes.

• Nice to have: experience in multiple markets with varying regulatory frameworks.

• Nice to have: experience establishing a voice-of-customer feedback loop from the ground up.

• Must possess the right to work in the UK indefinitely without requiring visa sponsorship now or in the future.

🏝️ Benefits

• An inclusive, safe, supportive, and flourishing workplace culture.

• A strong commitment to diversity and inclusion.

• Genuine ownership of the roadmap and engineering team.

• The chance to influence the direction of enterprise product development.

• Collaborate with large health organizations and senior enterprise stakeholders.