Enterprise Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee end-to-end implementations of varying scales as the project manager and main point of contact for customers.

• Facilitate customer meetings and perform workflow assessments.

• Strategize and execute configurations while supervising go-live support.

• Manage the delivery of contracted solutions and coordinate dependencies across teams.

• Ensure that specialized internal teams have the necessary information for their assigned deliverables.

• Define customer collateral requirements, including training plans, client-specific workflow documentation, and marketing materials.

• Assist customers in developing project plans and executing coordinated care networks.

• Build relationships with program stakeholders, community partners, service providers, and other entities in health and human services.

• Plan, manage, and track projects of various complexities.

• Lead standard technical implementations, such as SAML SSO.

• Maintain accurate internal systems for efficient project pipeline and resource management.

⛳️ Requirements

• Demonstrated skills in implementation and project management.

• Minimum of 3 years of experience in a business, technology, consulting, public health, or social services setting.

• Proven ability to establish strong relationships and provide customer-focused solutions.

• Consultative mindset with the ability to manage multiple customers and projects at once.

• Innovative and resourceful with the capability to identify creative execution strategies.

• Strong communication and presentation skills.

• Proficient in active listening and capable of simplifying complex concepts for diverse audiences.

• Highly organized and adaptable, able to adjust plans as needed.

• Experience in analyzing data to derive insights, narrate a story, and encourage action.

• Familiarity with learning new tools and software.

• Preferred experience with Jira, Salesforce, and Google Suite.

• Willingness to travel occasionally; position may require up to 20% travel.

• Must successfully complete a background check, including criminal, employment, and education verification.

• U.S.-based work authorization/location requirement.

🏝️ Benefits

• Medical, Dental, and Vision insurance for employees and eligible partners and dependents.

• Unlimited access to virtual mental health and acute medical visits.

• Employee Assistance Program (EAP).

• Subscription to a wellness platform.

• Flexible Time Off, including volunteer days and mental health days.

• 14 paid company-wide holidays.

• Paid parental leave, including for adoptive parents.

• Employee Resource Groups.

• Health Savings Accounts (HSAs).

• Flexible Spending Accounts (FSAs).

• Commuter benefits.

• 401(k) with employer match, immediate vesting, and financial wellness resources.

• Company-paid Life and AD&D insurance, with optional additional coverage.

• Disability coverage.

• Accident insurance.

• Pet insurance.

• Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies.