Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and support to enterprise clients during onboarding, adoption, advocacy, and renewal phases.

• Oversee the implementation of Samsara’s IoT solutions for enterprise fleets and industrial assets.

• Manage customer relationships to ensure effective solution deployment.

• Develop launch strategies and roadmaps to enhance product utilization.

• Monitor implementation progress, engagement, product adoption, and account health.

• Tailor implementation, training, and communication strategies to meet diverse customer needs and stakeholder requirements.

• Handle a substantial portfolio of customer interactions.

• Work collaboratively across departments such as Sales, Support, Sales Engineering, and Product.

• Articulate the capabilities of the Samsara platform to both executives and everyday users.

• Assist clients in enhancing operational safety, efficiency, and sustainability.

• Promote Samsara’s cultural values as the organization grows.

⛳️ Requirements

• 2–4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Experience in enterprise SaaS is preferred.

• Familiarity with supporting or working with technical products.

• Exceptional consultative abilities with a background in end-to-end system implementations.

• Demonstrated capacity to establish trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Strong management of priorities along with high emotional intelligence.

• Ability to maintain diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized four-year institution.

• Experience serving a large and complex customer base in B2B SaaS is preferred.

• Must have the legal right to work in the United States and the specified work location.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation packages above market rates.

• Flexible working arrangements.

• Support for remote work.

• Option for in-person office work.

• Commitment to equal opportunity employment.

• Reasonable accommodations available throughout the recruitment process.