Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advice and support to enterprise clients during onboarding, adoption, advocacy, and renewal processes.

• Oversee the deployment of Samsara technology for enterprise customers.

• Cultivate customer relationships to ensure successful deployment and adoption of solutions.

• Develop launch strategies and product usage roadmaps.

• Monitor implementation progress, customer participation, product adoption, and account health.

• Tailor implementation, training, and communication methods to suit various customer use cases and stakeholders.

• Handle a substantial portfolio of customer engagements.

• Collaborate across departments including Sales, Support, Sales Engineering, and Product.

• Articulate the capabilities of Samsara’s IoT platform to both executives and everyday users.

• Assist customers in enhancing operational safety, efficiency, and sustainability.

• Promote Samsara’s cultural values as the company grows.

⛳️ Requirements

• 2–4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preferred experience in enterprise SaaS environments.

• Familiarity with supporting or working alongside technical products.

• Experience with complete system implementations from start to finish.

• Exceptional consultative abilities.

• Demonstrated capability to build trust and communicate effectively with executives, Product, and Engineering leadership, as well as software users.

• Strong skills in priority management and a high level of emotional intelligence.

• Possess diplomacy, tact, and composure in high-pressure situations.

• Bachelor’s degree from a four-year institution.

• Experience in serving a large and complex customer base in B2B SaaS is preferred.

• Must be able to secure and maintain the legal right to work in the specified company and location.

🏝️ Benefits

• Performance-based bonus or variable pay.

• Equity options for eligible positions.

• Flexible, employee-led remote work model.

• Professional development allowance.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation opportunities above market standards.

• Flexible working arrangements.

• Commitment to equal opportunity and reasonable workplace accommodations.