Enterprise Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the enhancement of safety, efficiency, and sustainability in customer operations utilizing Samsara’s IoT platform.

• Develop collaborative success plans that detail customer goals, performance metrics, timelines, and potential obstacles.

• Coordinate executive business reviews involving customer decision-makers and Samsara's executive leadership.

• Lead customer workshops and propose workflow improvements.

• Comprehend and articulate the capabilities of the Samsara platform across various sectors, including field services, utilities, transportation, and school transportation.

• Act as a mentor for the Customer Success and Support teams.

• Work collaboratively across various departments, including Sales, Support, Sales Engineering, and Product.

• Advocate for Samsara’s cultural values as the organization evolves.

⛳️ Requirements

• Over 3 years of experience in a senior role within Customer Success, account management, or strategic consulting.

• Background in supporting or engaging with technical products.

• Excellent priority management skills and high emotional intelligence.

• Solutions-driven with robust problem-solving capabilities.

• Demonstrated ability to establish trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Self-starter with the capacity to excel in a dynamic and rapidly changing environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited four-year institution.

• Experience in providing and supporting large-scale solutions for Public Sector organizations is highly desirable.

• Preferred experience in Enterprise SaaS.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity available for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation packages above market standards.

• Support for remote work arrangements.

• Option for in-person office attendance for employees who prefer it.