Enterprise Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate enhancements in safety, efficiency, and sustainability for customers utilizing Samsara’s IoT platform.

• Create collaborative success plans detailing customer goals, metrics, timelines, and potential obstacles to achieving business value.

• Coordinate executive business reviews involving customer decision-makers and Samsara's executive leadership.

• Lead customer workshops to gain insights into operations and propose workflow improvements.

• Attain a comprehensive understanding of the Samsara platform and articulate its functionalities to a variety of businesses.

• Provide mentorship to the broader Customer Success and Support teams.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally and opens new offices.

• Collaborate across departments including Sales, Support, Sales Engineering, and Product.

• Act as a long-term partner for key customers, offering guidance on platform customization tailored to their requirements.

⛳️ Requirements

• Over 3 years of experience in a senior Customer Success, account management, or strategic consulting position; experience in enterprise SaaS is preferred.

• Exceptional management of priorities coupled with high emotional intelligence.

• Background in supporting or engaging with technical products.

• Solutions-focused with robust problem-solving abilities.

• Demonstrated capability to establish trust and communicate effectively with executives, as well as Product and Engineering leadership, and software users.

• Proactive attitude and capacity to excel in a fast-paced, dynamic environment.

• Diplomacy, tact, and composure under pressure when addressing customer challenges.

• Bachelor’s degree from an accredited four-year institution.

• Experience in serving and supporting large-scale Public Sector solutions is advantageous.

• Strong inclination towards taking action, visionary thinking, and maintaining high standards are ideal.

🏝️ Benefits

• Competitive total compensation that includes a base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-directed remote work model.

• Stipend for professional development.

• Comprehensive healthcare plans.

• Parental leave policies.

• Adaptable working arrangements.

• Office spaces available for employees who prefer in-person work.

• Commitment to equal opportunity and reasonable accommodations.