Enterprise Customer Success Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Coordinate and facilitate internal resources to ensure timely fulfillment of customer deliverables.

• Manage the oversight of Versa work to guarantee the completion of deliverables.

• Create and oversee project plans that emphasize the status of key deliverables and associated risks.

• Collaborate with Versa stakeholders to accurately track customer deliverables.

• Partner with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to enhance customer satisfaction.

• Offer guidance and suggestions to customers to maximize the benefits of Versa solutions.

• Identify opportunities for revenue expansion through upselling and cross-selling.

• Generate internal and customer-facing reports on a monthly, quarterly, and ad hoc basis.

• Engage relevant internal resources to ensure the successful implementation and enhancement of projects.

• Document and lead customer engagement details, including key contacts, statuses, next steps, and related information.

⛳️ Requirements

• At least 10 years of experience in a related field (Customer Success, Account Management, Project Management).

• Proven experience in directing and managing deliverables for complex customer projects in a client-facing capacity.

• Demonstrated ability to establish and maintain outstanding client relationships that drive growth.

• Excellent organizational skills.

• Strong communication skills; approachable, enthusiastic, and comfortable engaging with stakeholders at all levels through phone, email, or in person.

• Ability to thrive in a highly matrixed environment.

• Must be a US Citizen.

• Applicants must have authorization to work in the US.

🏝️ Benefits

• Competitive compensation package that includes pre-IPO equity.

• Comprehensive medical, dental, and vision insurance options.

• Generous paid time off policy encompassing vacation days, sick leave, and paid holidays.

• Flexible remote work opportunities, including hybrid options.

• Access to training, certifications, and educational resources.

• Employee recognition programs and awards.

• A collaborative, inclusive, and supportive team culture.

• Generous parental leave policies.