Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with key customers post-implementation to understand their fleets and address challenges.

• Provide guidance to customers in tailoring Samsara’s Connected Operations IoT platform.

• Act as a long-term partner for customers.

• Work collaboratively across departments, including Sales, Support, Sales Engineering, and Product.

• Ensure customers enhance the safety, efficiency, and sustainability of their operations.

• Develop joint success plans that outline customer objectives, metrics, timelines, and obstacles.

• Conduct executive business reviews with customer decision-makers and Samsara executive leadership.

• Facilitate customer workshops and suggest workflow improvements.

• Present Samsara platform functionalities to businesses in various sectors such as field services, utilities, transportation, school buses, and more.

• Mentor Customer Success and Support teams.

• Advocate for and incorporate Samsara’s cultural principles as the company expands globally.

• Travel to customer locations in Germany, the Netherlands, and the United Kingdom up to 20% of the time, which may include overnight stays.

⛳️ Requirements

• Over 4 years of experience in a senior Customer Success, account management, or strategic consulting role.

• Preferred background in enterprise SaaS.

• Excellent priority management skills and high emotional intelligence.

• Experience in supporting or working with technical products.

• Strong problem-solving abilities and a solutions-oriented mindset.

• Demonstrated capacity to build trust and communicate effectively with executives, Product and Engineering leadership, and software users.

• Initiative and the capability to thrive in a fast-paced, change-intensive environment.

• Possess diplomacy, tact, and composure under pressure while addressing customer issues.

• Bachelor’s degree from a four-year university.

• Fluency in German is mandatory.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is preferred.

• A strong inclination for action and maintaining high standards is preferred.

🏝️ Benefits

• Competitive total compensation package that includes base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave benefits.

• Flexible working arrangements with support for remote work.

• Opportunities for independence, career advancement, and professional growth.

• Collaboration and support from a global team.