Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with key customers to grasp their fleets and specific challenges.

• Guide customers in tailoring Samsara’s Connected Operations Cloud to meet their requirements.

• Act as a long-term partner for customers.

• Work collaboratively across departments, including Sales, Support, Sales Engineering, and Product.

• Ensure that customers enhance the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Develop joint success plans that outline customer goals, metrics, timelines, and challenges.

• Lead executive business reviews involving customer decision-makers and Samsara executive leadership.

• Facilitate customer workshops and suggest workflow improvements.

• Articulate the capabilities of the Samsara platform to businesses across various industries.

• Provide mentorship to Customer Success and Support teams.

• Advocate for and integrate Samsara’s cultural principles.

⛳️ Requirements

• Over 4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Experience in enterprise SaaS is preferred.

• Exceptional priority management skills and high emotional intelligence.

• Willingness to travel for customer engagements up to 25–40% of the time.

• Background in supporting or working with technical products.

• Strong problem-solving abilities.

• Demonstrated capacity to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Proactive and capable of thriving in a dynamic, rapidly changing environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized 4-year institution.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is advantageous.

• Fluency in French is a plus.

🏝️ Benefits

• Performance-based bonuses and variable pay.

• Equity opportunities for eligible positions.

• Flexible, employee-driven remote working model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave options.

• Flexible working arrangements.

• Support for remote work.

• Access to in-person office facilities for those who prefer it.