Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customer retention and drive ARR growth from existing T3, T4, and T5 clients within a designated territory.

• Cultivate relationships to become a trusted advisor and advocate for our customers.

• Proactively identify customer challenges and collaborate cross-functionally to resolve them.

• Enhance customer engagement and expand usage of the Linewize Suite through upselling and cross-selling strategies.

• Maintain a high rate of customer retention within the existing client base.

• Manage a portfolio of current customers via email communication, phone calls, meetings, and product check-ins.

• Facilitate customer adoption of the Linewize Product Suite through solution-focused support and expansion initiatives.

• Boost customer satisfaction and overall enjoyment of the Linewize Product Suite.

⛳️ Requirements

• Minimum of 4 years in Account Management/Customer Success, ideally within the technology or SaaS sectors, managing large or strategic accounts.

• Proven experience in supporting multiple products and driving customer expansion through upselling and cross-selling.

• Bachelor's degree or equivalent work experience of 4+ years.

• Preferably, experience in the EdTech sector.

• Strong business acumen is essential.

• Proficient in MS Office, Google Workspace, and CRM software.

• Excellent communication and presentation abilities.

• Strong interpersonal skills and the capability to build lasting relationships.

• Ability to prioritize customer needs/projects and handle multiple escalations effectively.

• Exceptional time management skills with the ability to work autonomously.

• Comfortable utilizing data to guide data-driven outreach, calendar management, and task assignments.

• A strong desire to solve customer issues and enhance customer engagement and product usage.

• Ability to collaborate effectively within a team to ensure customer success.

• High level of empathy for both customers and internal stakeholders.

• Full working rights are mandatory.

🏝️ Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, and 401K options.

• Paid Time Off.

• Technology Allowance.

• Clear career advancement opportunities with potential for progression into different teams and departments within the organization.

• Exposure to industry-leading technology developed in-house by a talented engineering team.

• Regular company-wide lunch and learn sessions.