Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with customers to facilitate the transition from closed-won to high-volume production.

• Take charge of the technical success charter and promote the adoption of Prophecy’s AI-native agents and visual ETL tools.

• Ensure that customers achieve measurable productivity improvements and renew their contracts.

• Monitor account health through adoption metrics and key technical milestones.

• Identify instances of stalled adoption and technical obstacles at an early stage.

• Lead organized discovery sessions and cross-functional efforts to mitigate churn.

• Work in conjunction with Account Managers during Quarterly Business Reviews.

• Showcase the value delivered, including finalized use cases, improvements in data-engineering efficiency, and alignment with the technology roadmap.

• Collaborate with Solutions Engineering, Product Management, and Professional Services to address complex data-engineering challenges.

• Convert field-level customer feedback into actionable insights for the Engineering team.

• Shape Prophecy’s AI-driven product roadmap based on customer needs.

⛳️ Requirements

• Over 5 years of experience in Customer Success or Account Management within B2B SaaS.

• Strong focus on the modern data stack, including expertise in SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing.

• Proven track record of successfully navigating Fortune 250 enterprise accounts.

• Experience working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams).

• Exceptional ability to build consensus among diverse stakeholder groups.

• Skill in translating technical complexities into business outcomes.

• Willingness to travel up to 30% to engage with key customers and strengthen strategic partnerships on-site.

🏝️ Benefits

• Comprehensive employee health insurance.

• Highly competitive compensation package.

• Opportunity to influence an innovative platform.

• Full ownership of your projects from start to finish.

• And more!