Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture long-term relationships with key customer executives, product owners, and other stakeholders within a designated geographic area.

• Organize, develop, and present quarterly business reviews to showcase progress, value, and potential for growth.

• Ensure positive net revenue retention within the assigned geographic territory.

• Act as the subject matter expert for the PatientIQ platform.

• Assist customers in utilizing PatientIQ resources, best practices, and processes to meet their objectives.

• Collaborate cross-functionally with implementation, product, and engineering teams.

• Gather customer feedback to guide product roadmap and development strategies.

• Regularly maintain and update PatientIQ product documentation and internal wikis.

• Aid sales operations and identify opportunities to expand offerings and address new customer challenges.

• Facilitate customer renewals, amendments, and new product opportunities in partnership with the sales team.

⛳️ Requirements

• Bachelor's Degree or MBA in a relevant field.

• Over 6 years of experience in account management or customer success management.

• A minimum of 3 years of experience in the healthcare, health-tech, or medical sector.

• Outstanding organizational and communication skills.

• Capacity to manage multiple projects at once.

• Ability to prioritize tasks, provide regular progress updates, and adhere to deadlines.

• Strong technical skills in email, calendaring, and shared documents.

• A collaborative mindset for effective teamwork across internal departments.

• Willingness to travel at least 25% annually.

• Proficient in the full suite of Microsoft Office products (Word, Excel, PowerPoint).

• Preferred: experience with CRM systems and tools for tracking customer communications, knowledge management, and support tickets.

• Preferred: experience using AI-powered tools such as generative AI, analytics, automation, or predictive insights.

• Preferred: familiarity with AI-driven analytics, data visualization, or business intelligence tools.

• Preferred: basic understanding of SQL and experience interacting with production software databases.

🏝️ Benefits

• Purpose-driven work aimed at enhancing patient outcomes through improved data utilization.

• A true meritocracy where ideas are valued.

• Access to a world-class team.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan.

• Flexible paid time off (PTO).

• Stipends for professional development.

• Genuine ownership and the chance to influence strategy.