Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and nurture long-term relationships with key Corporate & Enterprise clients throughout North America.

• Serve as a trusted advisor to designated accounts, engaging with stakeholders at all levels, including C-suite executives.

• Oversee and assess delivery processes in implementation projects, identifying potential red flags early to avert delivery and launch-related challenges.

• Become an expert in the Creatio product, assisting customers in realizing business outcomes, value, product adoption, and maximizing ROI.

• Grasp customers’ business priorities and proactively spot opportunities that promote long-term success.

• Expand the customer portfolio by focusing on retention, eliminating churn, and pursuing cross-selling and upselling opportunities.

• Collaborate with Sales, Delivery, Support, Product, and Partner teams to ensure a seamless customer experience.

⛳️ Requirements

• A minimum of 3+ years of experience in B2B Customer Success, Account Management, or Project Management, particularly with Enterprise accounts in the U.S.

• Experience in the banking and/or credit union sectors, with a solid understanding of their business models, key processes, and customer/member needs.

• A proven history of establishing robust customer relationships, facilitating adoption and value realization, and supporting retention and account growth.

• Excellent communication skills at the executive level, with experience engaging senior and C-suite stakeholders.

• Familiarity with CRM, BPM, or low-code/no-code solutions is preferred.

• Experience managing complex technology implementation projects and proactively identifying customer or delivery risks is advantageous.

• A strong customer-centric approach with a history of delivering customer success.

• Ability to navigate intricate customer organizations, coordinate with multiple stakeholders, and drive issues towards resolution.

• A willingness to learn and adapt swiftly in a rapidly changing market and technology landscape.

• Willingness to travel for customer meetings and on-site engagements as required.

🏝️ Benefits

• Clearly defined career paths.

• Opportunities for mentorship.

• Access to ongoing learning.

• Flexible work arrangements.

• Initiatives that support schedule management, productivity, and overall personal and professional well-being.

• Recognition of achievements and contributions.

• Competitive compensation and benefits designed to support employees and their families.

• Rewards package acknowledging contributions and commitment.