Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Be responsible for post-sales activities for a portfolio of enterprise accounts, each valued at approximately £1m.

• Develop and implement success plans that showcase measurable ROI from Aveni.

• Oversee renewals and pinpoint opportunities for expansion within Aveni Assist and Aveni Detect.

• Cultivate strategic relationships with senior stakeholders in Operations, Compliance, and the C-suite.

• Collaborate with Implementation, Support, Product, and leadership teams.

• Conduct quarterly business reviews that connect outcomes to client objectives.

• Analyze usage data to uncover adoption gaps across thousands of users.

• Advocate for the customer perspective in product decision-making processes.

• Act as the trusted advisor for key relationships with UK wealth managers.

• Drive measurable value, retention, and growth for enterprise customers.

⛳️ Requirements

• Experience in customer success within B2B SaaS, managing multiple large enterprise accounts simultaneously.

• Background in scale-up or start-up environments, or demonstrated success transitioning from a large vendor to a smaller company.

• Proven ability to renew and expand accounts while maintaining a customer-centric approach.

• Strong executive presence and confidence when engaging with senior stakeholders.

• A genuine desire to learn and grow professionally.

• Willingness to travel regularly to client locations.

• Familiarity with wealth management or broader financial services clients (preferred).

• Experience with B2B2C products where success was measured by adoption across thousands of end users (preferred).

• Background in working with AI or data-driven products (preferred).

• Residing in the United Kingdom.

• Legally authorized to work in the United Kingdom.

🏝️ Benefits

• 34 days of holiday plus your birthday off (including bank holidays).

• Share options available.

• Opportunities for skills development with continuous learning.

• Flexible remote working options – including fully remote, co-working spaces, or a combination of both.

• Life insurance coverage.

• Income protection plans.

• Private healthcare services.

• 24/7 employee assistance program focused on emotional wellbeing.

• Access to freebies and discounts at various retailers.

• Cycle to work scheme.

• Pension scheme with employer contributions matched up to 5%.

• Opportunities for career growth.

• A collaborative and innovative work environment.