Enterprise CSM

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary point of contact for enterprise clients.

• Advise customers on optimal engagement with Unit21 based on their current and evolving requirements.

• Cultivate extensive and meaningful relationships with customers to comprehend their success criteria.

• Articulate the value of Unit21 to the businesses of our customers.

• Ensure the retention of ongoing customer business.

• Propel business expansion through upselling and cross-selling opportunities.

• Recognize new use cases and challenges within customers’ fraud and AML workflows.

• Take ownership of net revenue retention for a designated portfolio.

• Act as an internal advocate for customer needs.

• Present customer trends and feedback to the team, supported by data.

• Demonstrate the product to new users.

• Conduct executive business reviews.

• Refine an AI Agent.

• Gather and synthesize product feedback across various teams.

⛳️ Requirements

• Over 5 years of customer-facing experience emphasizing retention, growth, and account strategy development.

• Proven experience in managing intricate retention and cross-sell opportunities.

• Capability to lead negotiations for accounts exceeding $200k ARR.

• Proficient in working independently as well as within a small team in a fast-paced work environment.

• Skillful at rapidly switching between strategy and execution while managing multiple concurrent projects.

• Competent in demonstrating the product to new users.

• Experienced in conducting executive business reviews.

• Ability to iterate on an AI Agent.

• Proficient in synthesizing product feedback across different teams.

• Willingness and ability to travel for on-site customer visits as needed.

• Process-oriented mindset with the ability to recognize recurring patterns and enhance ongoing processes.

• Exceptional project management and organizational capabilities.

• Strong work ethic and a mindset of ownership.

• Curiosity and eagerness to acquire internal product knowledge and understand customer businesses.

• Commitment to developing product expertise.

🏝️ Benefits

• Competitive salary.

• Pre-IPO equity.

• 100% company-sponsored medical, dental, and vision insurance for employees.

• Unlimited paid time off (PTO) and generous leave programs.

• 401(k) retirement plan.

• Learning and development stipend.

• Support for home office setup.

• An inclusive culture that promotes high ownership, focusing on impact, innovation, and growth.