Enterprise Core Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with key customers following implementation to gain insights into their fleets and specific challenges.

• Provide guidance to customers on tailoring Samsara’s Connected Operations Cloud and act as a continuous partner.

• Work collaboratively across departments including Sales, Support, Sales Engineering, and Product.

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations through Samsara’s IoT platform.

• Develop joint success plans that outline customer goals, metrics, timelines, and obstacles.

• Coordinate executive business reviews with customer decision-makers and Samsara's executive leadership.

• Facilitate customer workshops and suggest workflow modifications.

• Comprehend and articulate Samsara’s platform capabilities across various industries such as field services, utilities, transportation, and school buses.

• Provide mentorship to Customer Success and Support teams.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• More than 4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preferred experience in Enterprise SaaS.

• Excellent priority management skills and high emotional intelligence.

• Experience in supporting or working with technical products.

• Strong problem-solving abilities.

• Demonstrated capability to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Initiative and the ability to excel in a fast-paced, change-driven environment.

• Diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized 4-year institution.

• Willingness to travel up to 25% of the time.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is an ideal qualification.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-led remote work model.

• Professional development allowance.

• Comprehensive health insurance plans.

• Parental leave benefits.

• Competitive total compensation package above market rates.