Enterprise Core Customer Success Manager

This is a fully remote position, open to applicants in Alaska, +7 more states.

📋 Description

• Collaborate with key customers post-implementation to assess fleet requirements and specific challenges.

• Provide guidance on tailoring Samsara’s Connected Operations and IoT platform to meet customer needs.

• Act as a long-term partner for customers.

• Work cross-functionally with Sales, Support, Sales Engineering, and Product teams.

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations.

• Develop joint success plans that define customer goals, metrics, and timelines.

• Eliminate obstacles to realizing business value.

• Facilitate executive business reviews involving customer decision-makers and Samsara’s executive leadership.

• Lead customer workshops and suggest workflow modifications.

• Articulate the capabilities of the Samsara platform to businesses across various industries.

• Guide and mentor Customer Success and Support teams.

• Promote and integrate Samsara’s cultural principles as the company expands globally and opens new offices.

⛳️ Requirements

• Over 4 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preference for candidates with Enterprise SaaS experience.

• Excellent priority management skills and high emotional intelligence.

• Background in supporting or working with technical products.

• Strong aptitude for problem-solving.

• Demonstrated ability to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Proactive attitude and capability to excel in a fast-paced, dynamic environment.

• Ability to handle situations with diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited four-year institution.

• Willingness to travel up to 25% of the time.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is highly desirable.

🏝️ Benefits

• Performance-based bonuses and variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation packages above market standards.

• Flexible working arrangements.

• Support for remote work logistics.

• Access to in-person office facilities for employees who prefer that environment.