Enterprise AI Use Case Success Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership of the AI use case portfolio for a specific business domain, overseeing the process from intake to production.

• Revamp and enhance business processes utilizing AI, GenAI, and advanced analytics.

• Establish and execute frameworks for measuring value; assess ROI and compare realized value against projections.

• Ensure that AI solutions adhere to governance standards, incorporating necessary controls and safeguards.

• Collaborate with risk management sectors, including Model Risk Management (MRM) and Third Party Risk Management (TPRM), to achieve responsible, secure, and compliant results.

• Create proof-of-concept demonstrations and prototypes to validate methodologies and engage stakeholders.

• Outline AI-enabled target-state process flows for various use cases.

• Identify AI/ML methodologies, suggest models, assess build-versus-buy decisions, and pinpoint suitable AI applications.

• Transform ambiguous and open-ended problem statements into clearly defined AI solutions autonomously.

⛳️ Requirements

• Bachelor's Degree and 4 years of experience, or a High School Diploma/GED/Equivalent with 8 years of experience in data management, information technology, financial services, enterprise risk management, or related fields with practical AI/advanced analytics delivery.

• Demonstrated success in delivering numerous AI, ML, and GenAI products or use cases from conception through to production and value realization.

• Capability to swiftly prototype AI solutions, develop proofs of concept (POCs), and generate mockups using contemporary AI tools.

• Strong experience in managing executive stakeholders.

• Practical experience in AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions.

• Proficient in driving comprehensive AI product delivery across business, technology, data science, and governance stakeholders.

• Experience handling multiple AI initiative portfolios concurrently.

• Expertise in defining and implementing frameworks for measuring AI value, ROI models, and mechanisms for outcome tracking.

• Excellent skills in communication, facilitation, negotiation, and influencing.

• Experience with AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms.

• Ability to lead in uncertain situations, influence without formal authority, and deliver transformative AI initiatives with measurable impacts on business.

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program.

• Benefits information available at https://jobs.firstcitizens.com/benefits.