Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a strategic consultant and growth partner for a portfolio of high-value clients.

• Take ownership of retention and expansion efforts across complex accounts.

• Develop multi-faceted relationships within customer organizations.

• Align stakeholders and pinpoint opportunities for enhancing or accelerating value.

• Guide clients through the evolving open payments platform offered by Spreedly.

• Manage a portfolio of high-value customer accounts (~$3M+ in ARR).

• Lead account planning initiatives and conduct quarterly business reviews with defined success metrics.

• Maintain a proactive cadence of customer engagement.

• Collaborate across functions to remove obstacles to value and impact internal roadmap decisions.

• Forecast retention, expansion, and potential risks within the portfolio.

• Analyze product usage and customer data to uncover growth opportunities and risks.

• Implement renewal and upsell strategies, including contract structuring.

• Provide market and customer insights to guide GTM evolution and segmentation strategies.

• Contribute to customer success stories, reference programs, and feedback loops for pricing.

• Utilize AI tools for account planning, data analysis, and customer insights.

• Travel regularly within the United States and coordinate with US customer and stakeholder schedules.

⛳️ Requirements

• 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, including quota-carrying or expansion responsibilities.

• Background in payments, fintech, or infrastructure SaaS.

• Experience with consumption-based or API-first SaaS models.

• Proven success managing accounts with $3M+ ARR and achieving high retention and growth results.

• Exceptional communication, value-driven selling, and stakeholder management abilities.

• Operational proficiency with systems like Salesforce, Clari, and account planning tools.

• Capability to independently juggle multiple priorities while influencing cross-functional outcomes.

• Willingness to travel.

• Comfort with hybrid customer models (e.g., self-serve, mid-market, enterprise).

• Experience in the transition from startup to growth stages within SaaS, including operational scaling.

• Demonstrated success during periods of high growth ($20M–$100M ARR).

• Experience navigating evolving product offerings and pricing structures.

• Currently authorized to work in the job location country with no future sponsorship required.

• Successful background and reference checks are required for finalist candidates.

🏝️ Benefits

• Competitive salary + Equity.

• Comprehensive Medical and Dental benefits, including 100% employer-paid options.

• Company-sponsored Life and Disability insurance.

• Optional vision and supplemental insurance plans.

• Flexible Spending Accounts (FSA).

• Open Paid Time Off policy.

• 12 weeks of paid leave for new parents.

• Matching 401(k) plan (5% up to $5,000 annually).

• $1,000 annual stipend for professional development.

• Monthly stipend for home working/digital lifestyle expenses.

• Provision of a new MacBook.

• One-time reimbursement for accessories.

• Access to company-sponsored professional coaching services.

• Opportunities to visit HQ in Durham, North Carolina for remote employees.