Enterprise Account Manager

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Manage, enhance, and maximize the value of relationships with enterprise customers.

• Act as the strategic partner and primary business contact for complex, high-impact clients.

• Ensure that customers achieve significant ROI from ServiceTrade applications and services.

• Identify opportunities for growth, adoption, upselling, cross-selling, and long-term development.

• Lead negotiations for upgrades and renewals.

• Conduct business reviews at the executive level both remotely and on-site.

• Create and implement strategic account growth plans that align with customer goals.

• Establish trusted relationships with C-suite executives and other high-level stakeholders.

• Collaborate across sales, delivery, engineering, marketing, and Customer Success Management.

• Utilize CRM tools to maintain client interaction records and implement sales strategies.

• Guide opportunities from initial discovery through to closure using a Command of the Message-driven approach.

• Identify customer challenges, quantify business impacts, define desired outcomes, engage decision-makers, forecast, negotiate, and finalize deals.

• Maintain a healthy and well-organized pipeline.

• Identify, address, or escalate at-risk accounts and potential issues.

• Travel 25% or more within the designated geographical territory for in-person meetings with prospects and customers.

⛳️ Requirements

• Over 5 years of experience in enterprise-level account management.

• A proven history of retaining, growing, and expanding existing client relationships.

• More than 5 years of experience in selling SaaS-based, business-critical solutions in complex or niche verticals.

• Expertise in solution selling and relevant sales methodologies.

• Ability to rapidly learn new industries and deliver substantial results with minimal downtime.

• Demonstrated success in achieving goals and being recognized by President’s Clubs on multiple occasions.

• Direct experience selling solutions in ServiceTrade’s industry or a closely related field is highly desirable.

• Must reside in one of the specified states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, or Washington.

• Must be authorized to work in the U.S.

🏝️ Benefits

• Competitive On-Target Earnings (OTE) with unlimited potential for high achievers.

• Periodic Sales Performance Incentive Funds (SPIFs).

• Spot bonuses.

• Accelerators for exceeding 100%+ of quota.

• Medical coverage through Cigna, with both PPO and HDHP options, including a Health Savings Account with company contributions.

• Dental and Vision insurance through Unum.

• Flexible Spending Account and Dependant Care Account.

• Company-paid Life insurance, Short-term Disability (STD), and Long-term Disability (LTD).

• Voluntary Supplemental Life Insurance, Critical Illness, Accident, and Pet Insurance.

• 401(k) plan with up to a 3% employer match and no vesting period.

• Flexible Paid Time Off (PTO) policy.

• 10 company holidays.

• Parental Leave.

• Paid Time Off for Volunteering.

• Employee Reimbursement Program for wellness, technology, and/or professional development.