Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor to ensure customers maximize value and achieve widespread adoption of Jasper's platform.

• Formulate and implement customer engagement strategies while guiding clients in adopting best practices across various industries and business functions.

• Monitor verified outcomes based on account usage.

• Conduct strategic business reviews and engage with executives through QBRs and roadmap discussions.

• Facilitate onboarding for new users.

• Take ownership of a targeted portfolio of enterprise customers, responsible for retention, renewal, and revenue expansion.

• Create and execute strategic account plans, aligning with business objectives, driving adoption, and uncovering new use cases and expansion prospects.

• Manage the renewal and expansion processes end-to-end, collaborating across departments with Product and Legal.

• Forecast and oversee the pipeline for renewals and expansions.

• Ensure timely renewals through proactive engagement and early identification of risks.

• Maintain regular communication with key stakeholders and executive sponsors.

• Collaborate with Sales, Support, Product, and Engineering to relay customer feedback, address escalations, and provide exceptional customer experiences.

• Represent customer interests internally and shape Jasper's product roadmap.

⛳️ Requirements

• Minimum of 4 years of experience in B2B SaaS within Account Management, Customer Success, or Sales, with at least 2 years focused on managing enterprise accounts.

• Demonstrated success in driving renewal, retention, and revenue expansion within large, complex organizations.

• Strong capabilities in discovery and demonstrations; adept at tailoring value propositions for executive audiences.

• Experience in selling services or value-driven solutions is advantageous.

• Outstanding communication and presentation skills, comfortable in both strategic and operational conversations.

• Technical proficiency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.).

• Strong business acumen with the ability to connect customer objectives to Jasper's Marketing AI impact.

• A keen interest in AI and a passion for assisting global brands in innovating using Jasper's platform.

• Candidates must reside within the continental United States.

• Applicants must have legal eligibility to work in the United States.

• The role requires at least two years of valid U.S. work authorization.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision coverage starting on the first day for employees and their families.

• 401(k) plan with up to 2% company matching.

• Participation in equity grant programs.

• Flexible PTO accompanied by a FlexExperience budget ($900 annually).

• FlexWellness program ($1,800 annually).

• Generous budget for home office setup.

• Annual learning and development stipend of $1,500.

• 16 weeks of paid parental leave.