Account Manager

This is a fully remote position, open to applicants in Colorado, +6 more states.

📋 Description

• Act as the primary liaison for the client, facilitating both internal and external communication and meetings.

• Ensure revenue retention and growth through thorough preparation, accuracy, proactive service, and exemplary customer support.

• Maintain regular communication, gauge client sentiment, and identify potential retention risks.

• Prepare onboarding processes by reviewing client documentation and organizing internal resources.

• Lead and manage onboarding calls, clarifying expectations and roles.

• Coordinate kickoff activities with Strategists, Sales, Creative, and Operations teams.

• Deliver onboarding materials such as packets, recap emails, timelines, and launch confirmations.

• Oversee client communications, meetings, interaction documentation, folders, and project records.

• Prepare meeting agendas, conduct internal reviews of Account Reviews, and proofread client-facing documents.

• Facilitate communication among clients, Strategists, and Operations; provide clear tasks and accurate notes.

• Monitor campaign health, weekly pacing, risks, approvals, and dependencies.

• Enhance professional skills through product knowledge, communication, documentation, leadership, training, discussions, and audits.

⛳️ Requirements

• Candidates must be residents of CO, FL, MA, MN, OH, PA, or TX.

• Outstanding communication skills—professional, concise, and client-centered.

• Excellent organizational skills with a keen attention to detail.

• Ability to manage timelines, dependencies, and multiple simultaneous projects.

• Proactive problem-solver with strong judgment, capable of identifying risks early.

• Proficient in managing cross-functional workflows and ensuring accountability.

• Advanced understanding of digital advertising concepts and campaign structures (Programmatic, Search, Social).

• Advanced knowledge of digital advertising platforms (Programmatic, Google Ads, Meta Ads, etc.).

• Comfortable working and presenting in a high-pressure sales environment.

• High emotional intelligence—maintains trust, calmness, and credibility in all interactions.

• Experience leading client communications, meetings, and project management.

• Previous use of CRMs (Salesforce), reporting dashboards, and task/project management tools.

• Proficient in Google Analytics and Google Ads.

• Familiarity with G Suite & Microsoft Suite—Google Sheets, Excel, Docs, and standard digital reporting tools.

• 2–4 years of account management experience in the digital marketing sector.

• Bachelor’s degree or equivalent experience is required.

• Must be willing to undergo and pass the necessary pre-employment background checks.

🏝️ Benefits

• Potential quarterly bonus (OTE $65,000 - $70,000).

• Medical insurance.

• Dental insurance.

• Life insurance.

• Disability insurance.

• 401k.

• Paid time off.

• Select paid holidays.