Account Manager

This is a fully remote position, open to applicants in Colorado, +6 more states.

📋 Description

• Act as the primary liaison for clients, overseeing internal and external communications and meetings.

• Ensure prompt follow-up on action items.

• Sustain and increase revenue through thorough preparation, accuracy, proactive service, and exceptional customer care.

• Maintain a consistent communication schedule and monitor client feedback.

• Proactively identify potential retention challenges.

• Prepare for client onboarding by reviewing documentation and organizing internal resources.

• Facilitate and coordinate onboarding calls with both internal teams and clients.

• Clarify expectations and roles.

• Collaborate with Strategists, Sales, Creative, and Operations for project kickoffs.

• Provide packets, summary emails, timelines, and confirmations for launches.

• Oversee client emails and meeting schedules.

• Document interactions and keep client folders and project documentation organized.

• Create meeting agendas and conduct internal reviews of accounts.

• Review client-facing documents for clarity and precision.

• Serve as the primary communication channel among clients, Strategists, and Operations.

• Equip Strategists with clear action items and detailed notes.

• Monitor weekly campaign performance and identify issues related to delivery, tracking, and inventory.

• Keep track of approvals and dependencies.

• Enhance professional skills through training, discussions, and audits.

• Exhibit ownership, accountability, and effective problem-solving abilities.

⛳️ Requirements

• Applicants must reside in CO, FL, MA, MN, OH, PA, or TX.

• Outstanding communication skills—professional, concise, and focused on the client.

• Strong organizational skills with meticulous attention to detail.

• Capability to manage timelines, dependencies, and multiple concurrent projects.

• Proactive problem-solver with keen judgment, able to identify risks early.

• Proficient in managing cross-functional workflows and ensuring accountability.

• Advanced understanding of digital advertising concepts and campaign frameworks (Programmatic, Search, Social) along with digital advertising platforms (Programmatic, Google Ads, Meta Ads, etc.).

• Comfortable working and presenting in a fast-paced sales environment.

• High emotional intelligence—maintains trust, composure, and credibility in all interactions.

• Experience in leading client communications, meetings, and project management.

• Previous experience with CRMs (Salesforce), reporting dashboards, and task/project management tools.

• Proficient in Google Analytics and Google Ads.

• Familiarity with G Suite and Microsoft Suite—Google Sheets, Excel, Docs, and standard digital reporting tools.

• 2–4 years of account management experience in the digital marketing sector.

• Bachelor’s degree or equivalent experience is required.

• Must be willing to undergo and successfully pass the required pre-employment background checks.

🏝️ Benefits

• Potential for a quarterly bonus (OTE $65,000 - $70,000).

• Medical insurance coverage.

• Dental insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401k plan.

• Paid time off.

• Selected paid holidays.