Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete lifecycle relationship for a portfolio of Enterprise clients.

• Assist clients in navigating the complexities of healthcare data privacy.

• Promote extensive adoption of Freshpaint within customer technology ecosystems.

• Drive net revenue retention across around 40–60 Enterprise clients.

• Develop and implement account and value plans that foster adoption, measurable results, and growth.

• Oversee renewals, upsells, and cross-sells from initial signals to closure.

• Conduct executive check-ins and quarterly business reviews to connect product usage with business impact and strategy.

• Utilize Freshpaint, Looker, and HubSpot to assess account health, predict outcomes, and prioritize client engagement.

• Collaborate with Support, CSE, Product, Marketing, Partnerships, and Sales to eliminate obstacles and unlock value.

• Act as a trusted advisor and advocate for the customer's voice.

• Cultivate relationships with champions and executive sponsors.

• Travel up to 30% for onsite visits, conferences, and Freshpaint events.

⛳️ Requirements

• Over 3 years of experience in customer-facing, commercial ownership roles within B2B SaaS (such as Account Management, Customer Success, or similar) dealing with Enterprise clients.

• Demonstrated success in driving adoption, renewals, and growth, with a measurable impact on net revenue retention.

• Strong consultative abilities: identify business challenges, define success metrics, and align necessary capabilities with product value.

• Data-driven and operationally proficient, with a methodical approach to account planning, forecasting, and CRM maintenance.

• Technically inquisitive and skilled at bridging communication between marketers, product managers, data teams, engineers, and executives.

• Exceptional written and verbal communication skills, including conducting business reviews and presenting to C-level stakeholders.

• Ability to excel in a remote, early-stage, high-growth environment with significant ownership and numerous moving components.

• Must reside within the United States.

• Must not require sponsorship to work in the US, either now or in the future.

• Experience working with Enterprise clients.

• Experience managing a commercial target and responsibilities for renewal and expansion initiatives.

🏝️ Benefits

• Equity options available.

• Commission structure included.

• Half-day Fridays every week.

• 16 weeks of fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave).

• Flexible PTO with a mandatory minimum of 2 weeks.

• Comprehensive health, dental & vision plans (100% coverage for you, 80% for dependents).

• Intentional and engaging company offsites.