Enterprise Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Full accountability for designated enterprise clients, from the initial pilot stage through to rollout and long-term expansion.

• Overseeing intricate customer projects in partnership with Development, Data, and Customer Success teams.

• Engaging with senior customer stakeholders, including C-level executives as well as program and project leaders.

• Ensuring organized, professional communication along with exceptional expectation management.

• Converting customer needs into project plans, milestones, and implementation priorities.

• Recognizing upselling, cross-selling, and growth opportunities within current enterprise accounts.

• Assisting with contract negotiations and the evolution of enterprise pricing models.

• Enhancing enterprise account management and project management frameworks.

⛳️ Requirements

• Multiple years of experience in Key Account Management or Enterprise Customer Management, preferably within a SaaS context.

• Demonstrated experience in managing complex customer projects, including rollouts, integrations, and international setups.

• Experience engaging with enterprise clients and senior- and C-level decision-makers.

• A structured, solution-focused mindset with high reliability and a strong sense of ownership.

• Capability to clearly and persuasively communicate technical and data-driven subjects.

• Experience working collaboratively with cross-functional, international teams.

• Proficient in German, at least C1 level, both written and spoken.

• Proficient in English, at least B2 level, both written and spoken.

🏝️ Benefits

• Flexible working hours.

• Home office options.

• Family-friendly workplace atmosphere.

• Excellent prospects for professional growth.

• Engaging and responsible tasks.

• Ownership of your own projects.

• Opportunity to actively influence the company and your area of expertise.

• Dynamic team with enthusiastic colleagues.

• Option to work full-time or part-time.