Ebay Account Management Specialist

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Oversee eBay accounts from start to finish and manage daily marketplace operations.

• Develop, enhance, update, and oversee eBay product listings.

• Execute eBay SEO strategies, including titles, item specifics, descriptions, keywords, categories, and listing enhancements.

• Supervise inventory, pricing, variations, stock availability, and product updates.

• Track and process orders, including shipping, tracking, returns, refunds, cancellations, and buyer inquiries.

• Sustain excellent eBay Seller Performance and Account Health while proactively addressing account issues.

• Handle Promoted Listings/eBay Advertising and refine campaigns based on sales and advertising metrics.

• Analyze sales, traffic, conversion rates, advertising expenditures, ROAS, fees, and overall account performance.

• Conduct research on products and competitors to spot opportunities for sales enhancement.

• Manage promotions, discounts, offers, and other eBay marketing initiatives.

• Address buyer messages, disputes, cases, feedback, and customer service-related matters.

• Identify and resolve listing restrictions, policy issues, account defects, and performance challenges.

• Compile regular reports on sales, listings, account health, advertising, and overall performance.

• Collaborate closely with sourcing, inventory, customer support, and management teams.

• Recognize opportunities to boost sales, enhance conversion rates, and grow the eBay business.

⛳️ Requirements

• Minimum of 3 years of hands-on experience in eBay account management.

• Extensive experience managing eBay accounts comprehensively.

• Demonstrated expertise with the eBay Seller Hub.

• Strong comprehension of eBay listings, SEO, categories, item specifics, and optimization techniques.

• Experience with Promoted Listings/eBay Advertising.

• Solid understanding of eBay seller performance, account health, policies, and metrics.

• Background in managing orders, returns, refunds, disputes, and buyer communications.

• Strong analytical and problem-solving abilities.

• Familiarity with eBay sales and performance reporting.

• Required e-commerce/marketplace experience.

• Capability to work independently and take full ownership of the eBay account.

• Experience managing high-volume eBay stores.

• Familiarity with the US eBay marketplace.

• Experience in product research and competitor analysis.

• Proficiency with bulk listing uploads and inventory management.

• Knowledge of eBay policies and seller standards.

• Proven track record of improving sales, conversion rates, and account performance.

• Strong skills in Excel and Google Sheets.

🏝️ Benefits

• Opportunity for remote work.