Enterprise Account Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee and expand a portfolio of enterprise accounts, ensuring customer satisfaction and retention.

• Identify and implement upselling and cross-selling opportunities within current accounts.

• Design and execute account strategies that align with clients’ capital initiatives and digital transformation objectives.

• Facilitate the transition from initial account relationships to long-term account management.

• Maintain precise CRM documentation for account health, forecasting, and growth monitoring.

• Act as the main point of contact throughout the customer journey.

• Conduct regular business reviews to discuss objectives, performance, and return on investment (ROI).

• Position solutions to meet evolving customer challenges and promote ongoing value.

• Collaborate with operations to ensure effective project delivery, service adoption, and utilization.

• Cultivate trusted, multi-threaded relationships with senior stakeholders and decision-makers.

• Proactively address potential risks and ensure long-term customer success.

• Work in conjunction with sales, product, and operations teams.

• Relay customer feedback to guide product development and go-to-market strategies.

• Participate in client meetings, events, and conferences.

• Represent the company in discussions related to infrastructure modernization and digital transformation.

⛳️ Requirements

• 5–7 years of experience in enterprise/B2G account management or customer success.

• Demonstrated success in growing and retaining large, complex accounts.

• Experience with public-sector clients is essential.

• Background in infrastructure-related sectors (e.g., utilities, transportation) is advantageous.

• Strong comprehension of enterprise purchasing dynamics, procurement processes, and extended project lifecycles.

• Ability to manage multiple stakeholders across both technical and business areas.

• Comfortable working in a remote, high-growth setting.

• Willingness to travel frequently within the region for in-person client engagements.

• Bachelor’s degree in Business, Engineering, or a related field.

• Ability to travel up to 30%.

🏝️ Benefits

• Variable bonus.

• Remote-first culture offering flexibility and autonomy.

• Opportunity to make a direct impact on customer success and long-term growth.

• Work with innovative solutions that are transforming infrastructure and capital programs.

• Collaborative, no-ego team environment focused on delivering customer outcomes.