Enterprise Account Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee and expand a portfolio of enterprise accounts, ensuring exceptional customer satisfaction and retention.

• Recognize opportunities for growth, including initiatives for upselling and cross-selling.

• Create and implement account strategies that align with clients’ capital projects and digital transformation objectives.

• Facilitate the transition from sales to ongoing account management.

• Keep precise CRM records to monitor account health, forecasts, and growth metrics.

• Serve as the main point of contact throughout the customer lifecycle.

• Conduct regular business evaluations to discuss goals, performance, and return on investment.

• Present solutions that tackle emerging customer challenges and enhance ongoing value.

• Collaborate with operations to ensure effective project implementation, service adoption, and sustained usage.

• Cultivate trusted, multi-faceted relationships with senior stakeholders and decision-makers.

• Proactively manage risks to secure long-term customer success.

• Work together with sales, product, and operations teams.

• Relay customer insights to influence product development and go-to-market strategies.

• Take part in client meetings, events, and conferences.

• Represent the company in dialogues regarding infrastructure modernization and digital transformation.

⛳️ Requirements

• 5–7 years of experience in enterprise/B2G account management or customer success.

• Demonstrated success in growing and maintaining large, complex accounts.

• Experience with public-sector clients is essential.

• Background in infrastructure-related industries (e.g., utilities, transportation) is advantageous.

• Strong knowledge of enterprise purchasing dynamics, procurement methods, and lengthy project timelines.

• Capable of managing various stakeholders across technical and business domains.

• Comfortable operating in a remote, rapidly growing environment.

• Willingness to travel regionally to engage face-to-face with clients.

• Bachelor’s degree in Business, Engineering, or a related field.

• Availability to travel up to 30% of the time.

🏝️ Benefits

• Variable bonus.

• Remote-first culture promoting flexibility and autonomy.

• Opportunity to make a direct impact on customer success and long-term growth.

• Engage with innovative solutions that are transforming infrastructure and capital programs.

• Collaborative, ego-free team environment focused on delivering customer outcomes.