Enterprise Account Manager

This is a fully remote position, open to applicants in Middle East.

📋 Description

• Assist in managing a portfolio of enterprise client relationships, ensuring quantifiable business outcomes from AI workforce development initiatives.

• Collaborate with client stakeholders and internal teams to keep programs on schedule, address issues proactively, and uncover opportunities for partnership growth.

• Support a Director of Client Partnerships with specific accounts or workstreams.

• Establish daily relationships with client program managers and sponsors.

• Uphold account plans that align client priorities, program implementation, and renewal health.

• Coordinate with teams in learning, program operations, product, marketing, analytics, and sales.

• Monitor the progress of delivery and adoption milestones, highlight risks, and ensure internal follow-through.

• Facilitate client check-ins and business reviews, converting program data and feedback into actionable next steps.

• Recognize signals for renewal and expansion and assist in the development of strategies.

• Maintain stakeholder maps, meeting notes, status trackers, and other account-related documentation.

• Track and report on program quality, learner adoption, stakeholder engagement, and delivery status metrics.

• Collaborate with Sales and Growth teams on renewal logistics and Statement of Work coordination.

⛳️ Requirements

• 5 to 7 years of experience in account management, client success, consulting, or program delivery.

• Preferably experience in a client-facing role with U.S.-based enterprises.

• Capability to manage daily client relationships and complex workstreams effectively.

• Strong skills in building relationships with client stakeholders at various levels.

• Excellent written and verbal communication abilities.

• Aptitude to coordinate with internal teams and align deliverables effectively.

• Good judgment in prioritizing tasks, managing ambiguity, and escalating as necessary.

• Proactive and detail-oriented approach to recognizing expansion or renewal opportunities.

• Experience or interest in workforce development, digital transformation, education, Artificial Intelligence, or technology sectors is preferred.

• An AI-forward mindset and curiosity regarding practical AI tools.

• Fluency in English, with the ability to communicate effectively with global teams and clients.

• Working hours should align with the EST time zone.

🏝️ Benefits

• Insurance or subsidies depending on the country.

• Unlimited Time Off, with a recommended minimum time off.

• Company-paid holidays.

• An official company-wide holiday during the last week of the calendar year.

• Access to complimentary data skills training through our programs.

• A company culture that empowers individuals and values diversity as part of its core mission.