Enterprise Account Manager

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Cultivate and maintain enduring customer relationships focused on retention, revenue generation, and growth of relationships.

• Oversee onboarding and readiness for new customers, including coordination of pickup schedules, communication channels, EDI requirements, and utilization of CCFS technology and services.

• Collaborate across departments to address customer issues, uphold service levels, and ensure customer satisfaction.

• Act as the primary contact for customers regarding escalated issues, providing strategic solutions.

• Create and implement account plans that align with customer business goals.

• Establish proactive processes for data analysis and monitoring of customer accounts.

• Identify systemic operational issues using performance dashboards and customer feedback, assessing their impact and retention risks.

• Organize and lead regularly scheduled Strategic Business Reviews with customers.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in account management or relevant industry experience.

• Strong interpersonal skills.

• Ability to engage effectively with diverse personalities.

• Flexibility to adapt to changing priorities.

• Outstanding interpersonal, organizational, communication (both written and verbal), analytical, and decision-making skills.

• Self-driven and focused on results.

• Capacity to manage multiple priorities with limited supervision.

• Comprehensive knowledge of principles, procedures, and best practices within the transportation industry.

• Understanding of effective collaboration among operations, sales, and customers.

• Strategic problem-solving skills aligned with customer requirements and organizational goals.

• Ability to oversee multiple accounts and meet deadlines while maintaining meticulous attention to detail.

• Willingness to work irregular hours when necessary.

🏝️ Benefits

• Availability of Medical, Vision, Dental, Supplemental, and Life Insurances.

• Paid time off.

• Paid holidays.

• Paid time for community volunteer activities.

• Employee Assistance Program (EAP).

• 401k retirement plan with matching contributions.