Enterprise Account Manager

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Take charge of revenue, retention, and expansion objectives for a key enterprise account portfolio.

• Establish and nurture executive sponsor relationships up to the C-suite level.

• Act as the primary point of accountability for customer-facing engagements and internal priorities.

• Facilitate executive-level discovery sessions and articulate Afresh’s solutions in terms relevant to customer business and financial outcomes.

• Guide grocery and retail technology clients in leveraging Afresh AI to enhance profitability and efficiency in their fresh supply chains.

• Create and lead data-driven Quarterly Business Reviews that focus on ROI, operational metrics, and strategic planning.

• Oversee stakeholder mapping and relationship development between customers and Afresh leadership.

• Collaborate with the Product team to ensure the technology roadmap aligns with strategic customer requirements.

• Work together with Operations to track system performance and maximize customer value.

• Manage intricate multi-year renewal and expansion negotiations.

• Conduct the complete upsell, expansion, and cross-sell sales cycle within current enterprise accounts.

• Evaluate account spending and assess build-versus-buy risks; formulate commercial architectures.

• Create internal and external communication plans for customers.

• Transform executive sponsors into industry advocates and spearhead joint marketing efforts.

⛳️ Requirements

• Over 8 years of experience in enterprise sales, consulting, or strategic account management in a technology setting.

• Experience in the supply chain or retail/grocery sectors is highly advantageous.

• At least 3 years of experience in generating new business within enterprise accounts at Fortune 100 companies.

• Proven track record of achieving over 95% retention and substantial strategic account growth.

• Capability to comprehend complex technology solutions and employ value selling strategies for various economic decision-makers.

• Outstanding executive presence with a history of engaging and influencing C-suite leaders across Technology, Operations, Merchandising, and Finance.

• Proficiency in navigating organizational complexities and internal dynamics to foster cross-functional alignment.

• Ability to work independently in a fast-paced startup environment.

• Strong verbal and written communication, presentation, and relationship management abilities.

• Willingness to travel up to 50% of the time.

• BA/BS degree is required.

• This position is not eligible for company sponsorship.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance for you and your family, with most premiums covered by Afresh.

• Dedicated mental health support and counseling services.

• Significant equity opportunities (for U.S. employees).

• 401(k) plan with a generous company match.

• Home office stipend.

• "Coworking Wallets" for flexible workspace access.

• Annual budget for professional development.

• Monthly "Betterment" wellness/lifestyle stipends.

• Monthly telecommunications stipends.

• Flexible paid time off.