Enterprise Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee a portfolio of established enterprise-level client accounts across Japan.

• Maintain regular communication with clients to identify opportunities, promote upgrades, and cross-sell services.

• Monitor accounts nearing expiration and ensure renewals are secured.

• Build and nurture strong relationships with both new and existing clients.

• Address escalations, including unresolved billing or support concerns.

• Arrange appointments with outside sales teams for product demonstrations and further service interest.

• Update account contacts in the CRM system regularly.

• Provide education to new contacts regarding 11:11 Systems products.

• Organize and deliver online presentations and demonstrations.

• Manage and document sales activities within the CRM system.

• Collaborate with team members in alignment with 11:11’s Code of Business Ethics and Company Values.

• Handle company data in accordance with data handling agreements, procedures, and policies.

• Review and adhere to company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 7 years of experience in sales and account management within cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software.

• Excellent communication and organizational abilities are essential.

• Proficient in Salesforce.com.

• Must be dynamic, adaptable, and proactive with an entrepreneurial mindset.

• Outstanding interpersonal, verbal, and written communication skills; customer service expertise is crucial.

• Required to have native bilingual proficiency in Japanese and English.

• Must be legally authorized to work without visa sponsorship.

• Ability to satisfactorily perform all essential functions.

• Reasonable accommodations may be provided for qualified individuals with disabilities.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.