Enterprise Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee a portfolio of established enterprise-level customer accounts across Japan

• Maintain regular communication with clients to identify opportunities, promote upgrades, and cross-sell services

• Monitor accounts nearing expiration and ensure timely renewals

• Build and nurture strong relationships with both new and existing clients

• Address billing inquiries and support escalations for designated accounts

• Arrange meetings with external sales teams for product demonstrations and further service opportunities

• Keep account contacts current in the CRM system

• Provide education to new contacts regarding 11:11 Systems products

• Organize and conduct online presentations and demos

• Manage and document sales activities within the CRM system

• Collaborate effectively with team members in line with the company’s Code of Business Ethics and Values

• Handle company data and information responsibly, adhering to agreements, procedures, and policies

• Review and comply with company policies, data privacy practices, compliance training, and policy acknowledgments

• Execute additional responsibilities as assigned

⛳️ Requirements

• Bachelor’s degree is required

• More than 7 years of experience in sales and account management within cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software

• Strong communication and organizational abilities

• Proficient in Salesforce.com

• Dynamic, adaptable, and proactive with a strong entrepreneurial mindset

• Exceptional interpersonal, verbal, and written communication skills

• Strong customer service orientation

• Native bilingual proficiency in Japanese-English is required

• Must be legally authorized to work without visa sponsorship

• Capability to perform all essential functions satisfactorily

• Ability to adhere to company policies, data privacy practices, annual compliance training certifications, and policy acknowledgments

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and career advancement

• Flexible work schedule and remote work options

• Generous paid time off and holiday policies