Enterprise Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of established enterprise-level customer accounts across Brazil.

• Maintain regular engagement with customers to identify opportunities, promote upgrades, and cross-sell services.

• Monitor accounts nearing expiration and ensure renewals are completed on time.

• Cultivate robust relationships with both new and existing accounts.

• Address escalations, including unresolved billing or support challenges.

• Arrange meetings with external sales teams for product demonstrations and further service interest.

• Keep customer contacts current in the CRM system.

• Inform new contacts about the offerings of 11:11 Systems.

• Organize and conduct online presentations and demonstrations.

• Manage and document sales activities within the CRM system.

• Collaborate positively with colleagues in alignment with the company's Code of Business Ethics and Company Values.

• Handle company data and information in accordance with data-handling agreements, procedures, and policies.

• Adhere to company policies, data privacy regulations, annual compliance training, and policy acknowledgments.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 7 years of experience in sales and account management within cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software.

• Excellent communication and organizational abilities.

• Familiarity with Salesforce.com.

• Energetic, flexible, and proactive, possessing an entrepreneurial mindset.

• Exceptional interpersonal, verbal, and written communication capabilities.

• Strong customer service aptitude.

• Native or fluent bilingual proficiency in Portuguese-English is essential.

• Must be legally authorized to work without requiring visa sponsorship.

• Ability to satisfactorily perform each essential function.

• Reasonable accommodations may be provided for qualified individuals with disabilities.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible working arrangements.

• Competitive salary and performance-based incentives.