Enterprise Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of established enterprise-level client accounts across Brazil.

• Maintain regular communication with clients to identify new opportunities, promote upgrades, and cross-sell services.

• Monitor accounts nearing expiration and ensure timely renewals.

• Foster robust relationships with both new and existing clients.

• Address billing or support escalations for designated accounts.

• Arrange meetings with external sales teams for product demonstrations and additional service offerings.

• Keep account contacts current within the CRM system.

• Provide education to new account representatives on 11:11 Systems products.

• Organize and execute online presentations and demonstrations.

• Manage and log sales activities within the CRM system.

• Adhere consistently to the company’s Code of Business Ethics and Company Values.

• Handle company data in accordance with data handling agreements, procedures, and policies.

• Comply with company policies, data privacy practices, compliance training, and policy acknowledgments.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 7 years of experience in sales and account management within cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software.

• Excellent communication and organizational capabilities.

• Proficiency in Salesforce.com.

• Must be dynamic, adaptable, proactive, and possess an entrepreneurial mindset.

• Strong interpersonal, verbal, and written communication skills.

• Exceptional customer service abilities.

• Native or fluent in both Portuguese and English is required.

• Must be legally authorized to work without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Competitive salary and performance-based incentives.