Enterprise Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a select portfolio of Stacker’s prominent brand clients with over 1,000 employees

• Act as the primary liaison from project initiation to contract renewal

• Report directly to the Manager of Enterprise Account Management while collaborating with an Account Coordinator, the Editorial team, and the Value Team

• Oversee onboarding, stakeholder identification, portal access, communication channels, client training, goal establishment, and reporting timelines

• Assist clients in transforming internal or promotional content into publishable narratives

• Conduct regular sync meetings, monitor contract progress, pursue approvals, and identify any issues

• Extract pickups, impressions, backlinks, and AI search data to compile business reviews

• Assess account risks and propose mitigation strategies

• Spot opportunities for expansion and collaborate with Sales to onboard new teams, product lines, or regions

• Maintain CRM records, including notes, contacts, health scores, and renewal timelines

• Enhance the enterprise onboarding playbook

• Achieve quarterly renewal objectives while driving account expansion

⛳️ Requirements

• 4-6+ years of experience in account management, client services, or customer success, particularly with large or multi-stakeholder clients

• Proven track record of owning renewal and expansion objectives

• Solid understanding of SEO, content marketing, earned media, or digital PR

• Ability to confidently communicate with senior clients, including providing feedback on drafts that require revisions

• Proficient in analyzing performance data using tools such as Google Analytics, Search Console, Ahrefs, or SEMrush

• Exceptional writing skills and strong organizational abilities

• Experience in an agency, newsroom, or PR environment (preferred)

• Knowledge of GEO or AI search (preferred)

• Familiarity with navigating procurement or legal review processes (preferred)

🏝️ Benefits

• Equity Program

• Unlimited PTO

• 100% Remote Work

• 3 Months Paid Parental Leave

• 401(k) Matching

• Comprehensive Health & Dental Coverage

• Life Insurance & Short-Term Disability

• Vibrant Team Culture, Events & Retreats