Enrollment Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Make a high volume of outbound and inbound calls related to EVV enrollment.

• Provide education to insured individuals, provider agencies, caregivers, and facilities on EVV requirements and the enrollment process.

• Assist stakeholders throughout the enrollment process and collect necessary information and documentation.

• Help providers with their enrollment forms, account setup, and access to the system.

• Confirm the accuracy and completeness of enrollment information.

• Record customer interactions, enrollment activities, and case notes in the appropriate systems.

• Follow up on any missing information to ensure prompt completion of enrollments.

• Address questions, concerns, and issues related to enrollment.

• Collaborate with both internal departments and external partners to resolve any issues.

• Track enrollment cases while meeting productivity, quality, and service-level goals.

• Deliver training and guidance on EVV and Facility platforms, tools, and procedures.

• Collect and accurately log claimant and caregiver information in Wellcove systems.

• Keep organized documentation for interactions, training, and compliance activities.

• Process requests from callers using Wellcove’s proprietary system and escalate as necessary.

• Utilize process resources to ensure the delivery of accurate information and error-free request processing.

• Stay up-to-date on EVV requirements, policies, and system updates.

• Foster and maintain client relationships while providing customer service via phone and email.

⛳️ Requirements

• High School diploma or GED is required.

• A Bachelor’s Degree, or a comparable combination of education, training, and experience is preferred.

• Proficiency in Microsoft Office applications and Nitro is essential.

• Capability to learn multiple software applications.

• Ability to work remotely and independently.

• Proficiency in accurately documenting customer responses while engaging in conversation.

• Exceptional communication skills, including proper etiquette, phone manners, and proficiency in English both orally and in writing.

• Ability to clearly explain complex processes.

• Familiarity with HIPAA privacy regulations and confidentiality standards.

• Capability to meet metrics related to call volume, quality, and enrollment activation performance.

• A dedicated remote workspace that is free from background noise, interruptions, and clutter.

• A reliable internet connection and access to a smartphone.

• Must uphold confidentiality regarding PHI and adhere to HIPAA and applicable state and federal regulations.

🏝️ Benefits

• Primarily operates in a remote call-center environment.

• May require occasional overtime depending on program or enrollment deadlines.