Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate team members about benefit plans, coverage options, eligibility criteria, and enrollment deadlines.

• Assist employees in navigating the enrollment process using specified platforms and carrier systems.

• Provide accurate and empathetic responses to benefit-related inquiries.

• Resolve enrollment issues and address technical challenges.

• Recognize concerns, escalate issues as needed, and facilitate prompt resolutions.

• Stay updated on benefit plans, enrollment requirements, compliance factors, and industry best practices.

• Contribute to enrollment initiatives for diverse employee groups.

• Act as a reliable resource throughout the enrollment journey.

• Collaborate with employees, enrollment teams, and benefit administration platforms.

• Support evening and weekend schedules during peak enrollment times.

⛳️ Requirements

• High school diploma or GED.

• At least 6 months of experience in employee benefits enrollment.

• Familiarity with enrollment software platforms and carrier benefit systems.

• Active insurance licenses required for all states linked to assigned enrollment projects.

• Strong knowledge of employee benefits, enrollment procedures, coverage options, and eligibility standards.

• Excellent verbal communication and presentation abilities.

• Strong customer service orientation.

• Capability to troubleshoot enrollment platform issues and assist employees with system-based enrollment processes.

• High attention to detail and dedication to accuracy.

• Flexibility to work evenings and weekends as required.

• Ability to work remotely while maintaining professionalism, responsiveness, and efficiency.

• Experience in supporting multi-state enrollment projects (considered a valuable asset).

• Background in assisting employees during open enrollment or benefits communication campaigns (considered a valuable asset).

• Familiarity with a range of enrollment platforms and carrier systems (considered a valuable asset).

• Experience in conducting virtual enrollment meetings or individual employee counseling sessions (considered a valuable asset).

• Additional insurance licenses beyond those required for project-specific states (considered a valuable asset).

🏝️ Benefits

• Multiple medical plan options, with preventive care covered at 100%.

• Free virtual medical and mental healthcare for employees and their families.

• Dedicated healthcare concierge service.

• Employer-funded short-term and long-term disability coverage.

• Paid parental leave.

• Personalized PTO without traditional accruals.

• Separate sick leave.

• Competitive 401(k) company match.

• Comprehensive dental and vision coverage.

• Employee Assistance Program offering confidential mental health, legal, financial, and work-life support.

• Company-paid holidays.

• Comprehensive health and welfare program extending benefits to family and domestic partners.