Enrollment Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Focus on prioritizing qualified leads sourced from the website, referrals, live chat, and phone communications.

• Generate sales revenue for Ed2go's continuing education and career training offerings.

• Connect prospective students with appropriate educational programs.

• Provide an exceptional customer experience from the initial contact through to enrollment.

• Utilize probing questions to address and resolve objections.

• Advise prospective students on their educational and career aspirations.

• Assist students throughout the enrollment journey.

• Develop and execute strategies to achieve enrollment goals.

⛳️ Requirements

• Fundamental computer knowledge and skills, including the capability to navigate standard software applications and systems.

• Basic troubleshooting abilities for issues related to connectivity, login failures, or navigation difficulties.

• Proficient in using web-based platforms, CRM systems, and enrollment tools.

• Familiarity with email services, video conferencing software, and instant messaging applications.

• Competence in asking probing questions and overcoming objections.

• Skill in counseling prospective students about their educational and career goals.

• Capability to guide students throughout the enrollment process.

• Ability to implement strategies aimed at achieving enrollment targets.

• Technical proficiency and the ability to operate various applications.

• Dependable Wi-Fi connection (not relying on a hotspot).

• Demonstrated success in a customer-facing position (preferred).

• Some college coursework or a degree (preferred).

• Previous experience in Student Admissions/Enrollment (preferred).

🏝️ Benefits

• Comprehensive Total Rewards package.

• Incentive compensation program available in addition to the base pay range for sales positions.

• Reasonable accommodations provided for qualified individuals with disabilities.